“Crayon & Étui Chanel”

Stories written in the margins of “The Luxury Strategy.” With an old pencil in a worn-out CHANEL lipstick case. With tenderness. With defiance.

Crayon & Étui Chanel is not just a blog — it’s a rare cultural document where an elite client engages in private dialogues with luxury brands. The page can be read as an art book, a collector’s column, or a source of insight into how luxury is perceived. It is a point where brand and identity intersect — where the fragile and powerful dimensions of fashion’s communication with women are revealed.

I’ve already brewed my coffee, turned on Miles Davis, opened The Luxury Strategy, and started underlining the first sentence with a pencil. In the margins, I’ve already written:

“Oh, Jean-Noël… we are going to have a passionate relationship.”

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Episode 1
“Forget about positioning. Luxury is not comparative.”(“Forget about positioning. Luxury is not comparative.” — Kapferer)
You know what’s hard to stop doing? Comparing. Your bag. Your body. Your life. And here I am, reading Kapferer — the master of luxury, the “I-know-everything-about-branding” monsieur — and he says: “Luxury is not comparative.” At first, I wanted to scoff. (Excuse me, Monsieur Kapferer, but have you ever stood in a fitting room, looking at yourself in a Prada dress while remembering how that same dress looked on Pixie Geldof?) But then I went silent. Because I realized: he’s right. You don’t compare luxury. You just want to be near it. I remembered an evening. I was chasing a rare Chanel bag. Limited edition, theatrical leather, a price that made my Amex wheeze. A buyer called me — her voice trembling: “Madame, it’s your chance. There’s one left. Can you make it in 40 minutes?” At that same moment, it was my friend’s birthday. There was promised champagne, strawberries, a rooftop photo shoot. But something in that seller’s voice sounded like: “Be worthy of this bag. Or it will go to someone else.” I chose Chanel. I chose the bag. And yes, it now lives in my wardrobe like a precious reproach. Because my friend still remembers that evening with a tinge of sadness. And here, Jean-Noël, begins my very human “but.” If luxury is not comparative — why do I so often sacrifice myself to have it? If luxury is about “being,” not “winning” — why does it still come as a prize for choosing against myself? I think Kapferer is telling the truth — but from the brand’s side. The brand should not compare itself to another. But the client — she is a person. And a person compares. Always. Even if it’s Kelly versus mom’s dinner. I think true luxury is when you don’t feel like you gave something up. When the bag isn’t a victory, but an extension of you. When you’re not choosing between Chanel and your friend. When you are the one whose presence makes both the bag and the evening meaningful. Luxury is not comparative. But the choice — always is. And in that choice — it’s always me.
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Episode 2
Luxury takes its time; it has time.
I woke up at 10:47. Which in itself already felt like an act of defiance. The window of my room in Milan looked out onto a rooftop tiled in terracotta mosaics. Sheets were drying there, their folds drawn by the wind as if the fabric were remembering its dreams from the night before. The air was fresh, slightly tart, scented with baked almonds and squeezed lemon — wafting up from the bakery below, where an old man in a white apron was laying out pasta di mandorle. I lay in bed, in a soft, thin robe, and didn’t feel sleepy — I felt ripening. Like an idea. Like a flavor. Like luxury, if one is to follow Kapferer. On the bedside table — a cup of now-cold espresso, a book with dog-eared pages, and a Hermès watch. Without hands. With a pink leather strap, wrapped twice — like a promise that doesn’t need to be rushed.
At noon, I stepped outside. I wore a dress of fine wool the color of caramel dust — draped at the shoulders, as if time itself were gathering into folds. Flat leather boots, nearly silent. Only a light sheen of cream on my face. I didn’t wear makeup on such days. Not for the sake of “naturalness.” But for the absence of intent. Milan breathed slowly. People walked unhurriedly, looking at each other. Someone carried a box from Loro Piana, someone pushed a stroller, inside of which lay not a dog — but a bouquet of peonies. The tram squeaked as if it were remembering its childhood. The wind carried up the scent of incense from the old church on the corner. I stepped into a café near Brera. A table by the window, wooden, with a slightly chipped edge — as if someone had once been nervous before confessing love. The waitress — a woman of about sixty, in a black turtleneck — smiled not for the tip, but because I reminded her of someone. I opened my book. Kapferer. The chapter marked with a silk ribbon. “Luxury takes its time; it has time.” And I paused at that phrase. Not as at a concept — but as at a mirror. How many times had I rushed, just to keep up. Wrote articles quickly, said “yes” before I even thought, bought dresses I hadn’t yet felt. And only now, at forty-something, have I begun to understand that everything truly mine — arrives later. Like a perfume that seems banal in the first minutes, and only then reveals a note that feels like that moment when you’re in no rush to leave. Like a man you didn’t notice at first — but then realize: his silence holds more trust than a hundred messages. Like a bag that doesn’t scream for attention, but eventually becomes an extension of your hand. Kapferer isn’t just right. He writes about the dignity of time. In a world where you’re forced to buy quickly, decide quickly, feel quickly — luxury says: “You can breathe slowly.” Not whisper “sorry for the pause,” but look someone in the eye while the silence does its work. When I finished the coffee (it had gone cold, but the taste stayed rich), I didn’t rush to get up. I just sat. Looked out the window. At the woman in a green coat with a stain from ice cream. At the boy pushing a cart of fruit, singing to himself. At the man holding a shoebox so carefully, as if inside it — a glass heart. And I thought: if luxury is the ability to be in the moment, then maybe — I have finally entered it. I read again: “For luxury, time is not pressure — it is creation.” And for the first time in a long while — I didn’t want to change a thing.
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Episode 3. “Do not respond to rising demand.
I don’t brew coffee. I run. In a silk slip dress clinging to my body from the humidity of a Manhattan morning. Over it — a light trench the color of “Dior Dust,” thrown across my shoulders like a thought I’m not ready for, but can’t ignore. Under my arm — The New Yorker. In one hand — a paper cup with an iced latte I won’t drink. And a Manolo Blahnik box in the other. Too big to hold gracefully. Too expensive to leave at home. And under my heart — a growing sense that everything has sped up. I was heading to Louise, my gallerist friend, who suddenly wanted to discuss NFTs against a backdrop of Goya. On the way — the Brooklyn Bridge. Wind. A trail of perfume. Someone shouted from a bike, “Nice legs, lady!” I didn’t answer. I was thinking about a message from a brand’s PR director: “Unfortunately, there are no seats left. Interest has exceeded expectations.” And suddenly it stung: not long ago, I was that “interest.” And now — just a statistic who didn’t get a seat at the runway.
At a bar on Lafayette Street, at a window table, I pulled out “The Luxury Strategy.” Flipping pages. Underlining. There’s something ancient and ritualistic in this. As if, by underlining, I’m trying to prove to myself I’m still in the game. The pencil stops at the phrase: “Do not respond to rising demand.” In the margin I write: Jean-Noël, would you really turn down sex just because someone wanted you too much? At first I laugh. Then I remember. How two years ago, I used to call the Hermès boutique every Tuesday — exactly at 10:01, when the lines opened. And every time, I’d hear: “Thank you for your interest, but the waitlist is currently closed.” Interest. A word that essentially means: “You’re not significant enough to be let in.” One day, I finally made the list. Through someone Stephen knew, who “knew a girl at the store.” I got the bag. I got the tears too. The bag was beautiful. The leather — like a baby’s wrist. The color — etoupe, gray-beige, like something between “yes” and “no.” But inside, there was a void. And since then, I haven’t called again. Not the boutique. Not the ex. Because I realized: rising demand doesn’t mean real desire. It can be a cry of loneliness, not love.
A message from Mia pops up: “Are you going to Aline’s dinner?” — “Depends where I am on the waitlist,” I whisper to myself and smile. Then I look again at the phrase. “Do not respond to rising demand.” First — irritation. Then — sadness. And then — clarity. Jean-Noël isn’t talking about the client. He’s talking about the myth. A myth can’t be available to everyone. If the myth goes on sale — it turns into an ad banner, not a dream. But what if you’re not a brand? What if you’re a woman? What if you have become the object of rising demand? When they invite you to meetings because you’re “trendy.” When men want you because “others want you.” When they read you while you’re in the top. And then… don’t answer your emails. Because you’ve already been read. That’s the irony. You’re a brand too. Only alive. With morning skin. With girlfriends. With wool from your coat stuck to your lips. And if you respond to every “demand” — you disappear. Real luxury isn’t about being available, but about being alive when someone finally does come to you. I close the book. Dab my red lipstick with a napkin. Look in the mirror — and for the first time today, I feel I don’t want everyone to want me. I want one to understand. And wait. Even if the waitlist is forever. Jean-Noël, you’re right. You shouldn’t respond to demand. But you know… if I wanted you — you’d definitely know it.
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Episode 4 . Do not test.

I was standing at the window, looking at the dress. It was strange. Almost awkward. With an asymmetric hem and a neckline that seemed to begin in a past life and end in the next. I sighed, remembering Barcelona — that summer when the wind tossed my hair, and my friend said, “You look like a woman who doesn’t explain herself.” That day I wore a simple dress made of thick linen, slightly sun-bleached. Cherry tint on the lips, a thin silk scarf on my neck like a trace of what was left unsaid. And just one earring. The second one was lost that morning, but I decided: let it be a story. Gil appeared behind me, peering at the dress like it was not a garment but a philosophical question. “Hmm, I don’t know,” she mumbled. “You should try it on. Or ask someone.” I pulled out my notebook from my bag, smiled and said, “Does Hermès ask anyone?” I went to the fitting room alone. Like a woman who doesn’t conduct surveys before falling in love. After the fitting room, we headed to a café. Talked about kids, apartments, investments in AI. I stayed quiet. Then pulled out my worn-out copy of The Luxury Strategy, found the right page, underlined with a pencil, and read aloud: “Do not test.” And added, “Because luxury is a prophecy. Not a referendum.” “But what about feedback?” asked Aline, tossing her hair back. “Feedback is for brands that don’t know who they are,” I answered, looking at my own reflection in the window glass. “And do you?” Aline leaned toward me, as if my eyes could be a screen for her answers. I paused for a second. And for the first time that day, I felt: yes. I do. I remembered a man. The one who, before every date, would ask: “Are you sure you want Japanese food?” “Will it be okay if I wear jeans?” “Tell me if anything’s wrong — I’ll adjust.” He was… perfect. And unbearable. There was no risk in him. No shape of his own. Only reaction. Like brands that use focus groups instead of creating the future. True luxury is not about being liked. It’s about offering — without asking for permission.
I remembered those sandals. The ones with the absurd bow, the unstable platform, and the price tag that made my card tremble. Aline had said: “Are you sure?” I said: “No. But I’m in.” And that night, when I walked down Broadway, people shouted: “Goddess!” “Where are those shoes from?” “You walk like you rule this city!” And that wasn’t the result of testing. It was the effect of belief. I reread: “Testing means that the decisions of the luxury brand are subject to the taste of the consumers.” And I thought: Jean-Noël, what if a woman is a brand? Then every time she asks, “Tell me what’s better,” — she loses her shape. I came home, took off the dress, hung it over the back of a chair. It was strange. And I knew — no one would’ve picked it in a vote. But tomorrow, I’ll wear it. Because true luxury isn’t consensus. It’s presence without apologies.

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Episode 5. Buenos Aires. A Tango of Her Own.

The class started at seven. I arrived without a partner, but with a book. Kapferer, in a worn leather sleeve, still lay at the bottom of my bag — somewhere between perfume, a lip pencil, and a useless Louvre ticket. I pulled it out, opened to a random page — and as if by chance, I heard: “Luxury brands are built on a long-term time frame… managing short-term profitability while preserving long-term desirability.” I circled the phrase with an old pencil that barely writes anymore, but I keep using it to underline things. And I thought: isn’t that exactly how we women live? We build ourselves for years ahead. But we must be desirable — every single day. Even when our stomach aches, even when we don’t feel like talking. Even after we’ve just cried. Or the opposite — when we’re so happy we don’t fit inside the frame. Still: be desirable. And at the same time — profitable. My partner turned out to be surprisingly young. There was something soft and steely in him at once. He held my back like he already knew how it needed to align, and his touch wasn’t a touch — it was an offer. I felt ashamed. Not because of the closeness — but because of how long it had been since I’d felt in sync with someone’s rhythm. Tango is about listening. Not to the music. To the other. His spine. His pauses. His softness. And everything he won’t say, but that still speaks. I could hear his palm tremble. How he lightly squeezed my fingers when stepping forward. How his breath shifted when I guessed the move. And at some point — I realized that the body, too, is rhetoric. Not a body for the sake of body. A body as a statement. As a letter. As a brand built over years but sold in three seconds. The first glance. The first step. The first dance. I remembered my first Dior bag. Not because it was expensive — but because I didn’t know how to carry it. I slouched, I held it tight, I was embarrassed. I didn’t feel worthy. And one day, my then-lover said: “You have to carry it like it’s an extension of you. Not something you’re hiding.” Tango is the same. If you carry yourself like a mistake, you won’t land. But if you dance yourself — you’ll be remembered. I stepped back. Then forward. Then sideways. And suddenly — I wasn’t thinking. I was just being. And my partner — was no longer a stranger. We didn’t ask each other anything. But we said everything. Through pauses. Through the weight of a hip. Through a gaze that demanded no reply. That was luxury. Not the dress. Not the lesson’s price. But the fact that I was seen — and I was seeing. Without voice. Without a post. Without validation. And I thought: Kapferer, what if brands aren’t objects? What if they’re relationships? Maybe a luxury brand preserves its desirability not because it’s rare — but because it’s recognizable. Like a touch. Like an intonation. Like a dance. We danced for twenty minutes. I don’t remember a single step. But I remember how he held my hand at the very end. And how long we stood there before letting go. After class, I stepped outside. It was warm, but not hot. The wind touched my cheeks like wine touches the tongue. The streets felt washed, fresh — like after tears. On the corner, someone was selling roses. Red, like lips in a bad film. I bought one — just because. Not for anyone. For myself. I walked slowly. Didn’t feel like talking. Didn’t even feel like thinking. Just walking, as if my body was still dancing and my thoughts were lagging behind. Kapferer’s book was in my hands again. I opened it to the same page. Still about desirability. About time. About profit. And suddenly, I felt a sting: what if I am a brand too? My style. My voice. My fears. My desires. And the way I come back — after defeats, after broken heels, after betrayals. What if my soul is a long-term strategy too? We earn short-term profits sometimes, don’t we? Relationships we don’t want to be in. Roles that exhaust us. Masks we’ve long wanted to take off. We play the “good girl” for approval. We settle for less — just so we’re not alone. But inside, the same question keeps burning: what will be left when all this has been consumed?I remembered a friend who once told me how she left her husband. She didn’t cry. She was ironing his shirt when it hit her: “I don’t want to be this woman. Even if it’s comfortable.” She didn’t scream. She didn’t make a scene. She just packed a suitcase. And later she told me: “I thought I was dying. But it turned out — it was a renaissance.” And brands — they die too. And are born again. Like women. Like desires.
I sat on a bench by the square. My overnight bag at my feet. The rose — on my knees. People passed by. Couples. Students. Someone carrying a cake. Someone — a parrot in a cage. And I suddenly realized that in that moment — I needed nothing. Not love. Not an object. Not a text. Just to be. And maybe that’s how true luxury is measured: in the ability not to strive. Just to stand. To listen. To be — and to know that you are worthy. Not because you have something. But because you are. I pulled out my old pencil. Underlined the word “desirability” in Kapferer’s book. And wrote in the margin: “I am desirable not because I perform, but because I remain.” And maybe — that is my most honest brand.

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Buenos Aires. A tango of her own
Episode 6. Marseille, the fishing port
It smells of salt and wine. A man cleans fish; a woman cleans her nails. And there’s more aesthetic in this than in any boutique.
Marseille smells of decay and sensuality. This mixture irritates the weak and seduces the strong. Here, things have no camouflage: fish is fish, hands are hands, a gaze — direct. I arrived early in the morning, when the city is still asleep but already noisy. This port is like a man who talks in his sleep: unclear, but honest. I walk across the wooden planks of the market, holding Kapferer under my arm, wet from fog and my thoughts. His quote is underlined crookedly — I wrote it down while sitting in the train car, when it jerked as if it wanted to leave without me. “Luxury demands a vertical vision of the world, not a horizontal one.” And what is horizontal? When everyone is equal, but no one stands out? When you walk in a straight line so as not to rock the boat? Verticality is a staircase without railings. It’s when you don’t look sideways, only up — or down. And then they either idolize you or despise you. I know this verticality. I myself am an object of vertical judgment. Not everyone likes when you’re not afraid to stand on the fifteenth floor of your taste. I stopped at a stall. A man in an apron was cleaning dorado. The movements were precise, like stitches on a Margiela jacket — only without pretense. On his nails — a black line of salt. His hand — like the hand of a craftsman at Hermès: no pose, only experience. He is silent. The woman next to him — his wife? — sits on a crate and files her nails. Slowly, unhurriedly. As if it’s a ritual requiring focus. She has a manicure, but no gel. And that — is a statement. I look at them and think: “Who said aesthetics must be in a storefront?” Sometimes there is more grace in the way a woman holds a seashell than in the way she holds a Dom Pérignon glass. Sometimes there is more luxury — in silence. In slowness. In the fact that no one tells you how to behave. Kapferer continues in my head: “It’s not about pleasing everyone—it’s about seducing those who recognize its codes.” And what if my codes are salt, oysters, and fingers smelling of the sea? Not marketing, not showrooms, not those banal ‘must-haves’. Luxury is not a set of products. It’s a way of seeing. To see beauty — in the crooked, precision — in the dirty, refinement — in the unpolished. I take out a pencil — the very one, from the worn leather case for Chanel lipstick — and make a note in the margin: “Luxury seduces not by what is explained. But by what is guessed.” It’s like a man who never tells you that you’re beautiful. But you know it by how he holds your neck.
I move on. Marseille is not about comfort. Marseille is not a bag with a guarantee. It’s rough, complex, sometimes dangerous. But at least it’s real. And suddenly I understand why brands are afraid of the truth: because truth is not for everyone. Truth is verticality. It’s when you don’t sell, but wait until you’re recognized. You don’t explain — you give a chance to guess. And you don’t say “you suit me” — you just open the door. Or not. I read Kapferer again and smile. At this moment, I am not a brand’s customer. I am a conversationalist. A woman who holds a book like others hold an oyster: not to prove anything, but to feel — and dissolve in taste. I didn’t want breakfast, but the oysters jumped into my eyes themselves. They lay on crushed ice like jewels without settings. Behind them — an old man in a jacket stained with salt and, probably, lives. He looked at me and didn’t ask what I wanted. He just opened the shell. As if he knew. I ran my finger along the inside of the shell. It was smooth, cold, like touching someone’s shoulder blade under a shirt. In that moment, everything disappeared: the market noise, the stomping of boatmen, even Kapferer in the bag went quiet. “Luxury is not a product. It is the suspension of time,” I thought. I brought the oyster to my lips and paused. For the first time in a long while I felt how the body becomes a stage. How desire is not explained — it happens. The taste was metallic, marine, a little like a tear, a little like semen. And I thought: maybe that’s why oysters are an aphrodisiac? Not because of chemistry, but because of the intimacy with which you take them inside. The old man handed me a second one. I nodded. Then a third. I didn’t say a word. In that, there was power. And taste. I wiped my lips with a Dries Van Noten handkerchief — linen, embroidered. The corner was slightly in lipstick. It reminded me of a man I didn’t invite, but who stayed in my bed for two mornings too many. Marseille knows how to hold. But it never promises to stay. I opened the bag. Kapferer — with a folded corner. The page smelled of tobacco, damp wood, and my perfume — L’Ombre dans l’Eau. I read again: “It’s not about pleasing everyone—it’s about seducing those who recognize its codes.” Yes, baby. But I’m a brand too. Only my code isn’t promoted on Instagram. It is recognized — by the body. By the gaze. Through salt. Through how I refuse to smile if I don’t want to. I write in the margin: “Seduction is not when you’re liked. It’s when someone is willing to stay, even if you don’t invite them.” In a nearby café — a woman with a tattoo on her collarbone. A light dress, as if sewn from a curtain. She drinks red wine, eats sea urchin, and holds the fork like a stylus. I can’t look away. She’s not ‘chic’. She’s real. And I envy that truth. As I was leaving, one of the fishermen threw a basket with an octopus into the water. I heard the splash. And there was a strange, tender sound in it: not of falling, but of release. I walked along the promenade, where seagulls screamed as if tearing into confession. On a wet stone lay a broken comb and a yellow button. Everything here was slightly out of place, slightly discarded — but nothing lost its form. Even the trash looked like props for a still life. I paused for a second to put on my glasses. In the reflection of a shop window, I saw myself. Eyes slightly tired, hair smelled of smoke from the oven where they baked fish. And for the first time, I didn’t want to change anything. I’m not beautiful, I thought. I’m valuable. And let Kapferer write that luxury is a code for the chosen. But I think: Luxury is when you allow yourself to be unchosen. Let the Dior boutique open over there, in the center. And I will stay here, on the edge. With salt on my fingers, an oyster inside, and a pencil-written note in the leather case. Because everything I feel now — is not a strategy. It is eternity.
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Esthétique de Marseille

Écoute-moi
Silence

Episode 7. The Editorial Office Meeting. Someone’s talking about ROI, and I stand up and quote Kapferer.

It was a typical Monday: cappuccino without foam, under the eyes — more shadows than in the dungeons of Hermès, and a desk in the editorial office cluttered with MacBooks like a Selfridges display. Someone talked about ROI. Someone else about clicks and sales funnels. The spreadsheets shimmered in the colors of anxiety. Everyone was trying to convert beauty into numbers. I sat there, staring at my nails painted in “Les Mains Hermès, Rose Porcelaine,” thinking: can love for an object really be calculated? Can you build an Excel chart of how your fingers tremble the first time you hold a box tied with a white ribbon? They wanted numbers. I pulled out Kapferer’s book. “Money is a unidimensional abstraction of value,” I said without looking up. “But luxury is concrete. It has semantic richness. You can’t fit it into a formula. It is polyphonic. It has a scent. It gives you goosebumps. It is not ROI. It is raison d’être.” Silence hung in the room like a Céline scarf on a hanger in an empty dressing room. “We don’t sell numbers,” I said. “We create meaning. If people just wanted gold — they’d go to a bank. They come to us because they want a feeling.” Someone smirked crookedly. Someone stopped typing. Someone jotted down the word semantics to Google it later. I silently wiped the lipstick trace off my book cover. It’s already full of scars: coffee, airport dust, rosé from Milan. Like me. The meeting drifted back to funnels. But in my mind, I was already in the next scene. The one where we talk not about money, but about the cost of choice. And maybe that was my most honest ROI. They talk about money like they actually know what it is. ROI. CPL. KPI. Acronyms that smell of overcooked pasta from the cafeteria next door, lost weekends, and Excel envy of those who create fashion instead of calculating it. I sit in a chair that creaks like a tired secret of a French editorial office. I used to wear Prada here, until I realized that intelligence in this room is scared of heels and prefers the archetype of a good girl in a neutral turtleneck. Today I’m wearing a Margiela coat — with a lining like the paper of unsent letters. “…what do you think?” the producer turns to me. He’s handsome. In the way that only a man can be who always knows everything in advance and always looks at you through a budget frame. “I think,” I say, pulling out Kapferer, “that ‘the abstract, semantically empty nature of money is opposed to the concrete, content-rich nature of luxury.’ That’s a direct quote. Page 78. You can check.” Someone squeezes an Evian bottle cap like water might help with the shame. “So you’re against reporting?” he smiles at last. A Hollywood smile, uninsured. “I’m against soullessness. Against measures that forgot why they were invented. Brands weren’t born for ROI. Brands were born to leave a trace. A scent. A story.” The room smells like the dust of a phalaenopsis no one waters, because no one knows who brought it. I remember buying my first piece of jewelry. It was a ring with a green stone I found in a shop on Montmartre. It cost less than coffee at the Ritz, but when I wear it — I become myself. No PowerPoint has ever made me feel that way. He leans forward. “You talk like luxury is magic.” “Because it is,” I say. “Luxury doesn’t sell a product. It sells the time you spent dreaming about it. It sells the way you chose it. The fear of opening the box. The way you wore it — and it became part of your biography.” He leans back in his chair. “Are you sure you work here? You’re not from a novel or something?” I smile. I really am from a novel. It’s just that no one’s written it properly yet. In the evening, I sit on the windowsill. Outside is Gremsi Parc in the lamplight, uninspired tonight. I flip through Kapferer. He’s like an old lover: sometimes infuriating, but always gives a sentence that lands right in the heart. “Luxury is not a category. It’s a language.” I think about how language is always power. And how, for women, that language is often taken away. Replaced with the tone of a presentation, the softness of a phrasing, a smile instead of a statement. But I won’t be silent. Not for any ROI. My phone blinks. A message from the editorial assistant: “After your quote, the editor said you scare men. But he asked if you could write a column. About why brands need poets.” I smile. For the first time today — without defense. Kapferer is near. My pencil scratches in the book’s margin: “Luxury is the poetry a brand dares to speak.” Morning. The editorial office smells like paper, ellipses, and SPF foundation. I’m sitting in the same chair, but today I’m wearing Céline trousers — the kind that hold their shape even after tears. Yesterday I wrote that column. About poets. About why brands should dream not of market share, but of meaning. Sent it at midnight. No signature, no footnotes. Just one line: “Silence is a strategy too.” Kapferer lies inside my coat again. I don’t call him a book — I call him a conversation partner. He’s been with me in Mumbai, in Osaka airport, at a dinner in the Roman embassy, where someone asked if it’s true that I write for myself. I said: “Yes. And for those who are also tired of pretending to understand what these charts are for.” Today I was summoned to a meeting with the director. He says the column “split the audience.” Some quote it. Others complain. I nod. A split means it’s no longer indifference. It means there’s a response. “We need numbers,” he says, slowly pouring coffee into a cup with a crack. “Not emotions. Not poetry.” “I need truth,” I reply. “Luxury isn’t a justified purchase. It’s something irrational. Luxury isn’t when you can afford it. It’s when you can’t not want it.” He sighs. Arguing with me is hard. I speak as if Grace Coddington and a cover editor are both sitting inside me. “You know,” I say, “I first understood what luxury was when I watched my grandmother braid her hair. Every gesture — like Chanel: quiet, precise, eternal. She never talked about price. She said: ‘Look how the strand lies. Everything should be in its place.’ I didn’t yet know words like ‘differentiation’ or ‘premium.’ But I already knew what a ritual was.” He sets the cup aside. Says we don’t live in the age of ritual — we live in the age of monetization. That content is a product. And emotions should follow the agenda. I straighten my back. I can be sweet, when I want. But today, I’m an axis. “Luxury is not an era. It is an axis. A point of support. That which does not change, even when everything else falls apart. Luxury is not a market response. It is a challenge to the market. It is the language of the future — where there will be no Excel, no KPIs, only the scent of leather, old paper, and the desire to be alive.” He says nothing more. I leave the office. It’s raining. I open my umbrella. It’s from a Paris museum, with a Proust quote: “The real voyage of discovery is not in seeking new landscapes, but in having new eyes.” My eyes today — are forgiven. I walk home, past shop windows where mannequins are frozen in eternal trend approval. I don’t stop. Because I know: luxury isn’t in the windows. It’s in knowing who you are, even when no one applauds. At home, I undress. On the hanger — the dress I bought after a brutal divorce. That night, I looked at myself in the mirror and thought: “You don’t have to be strong. You have to be yourself.” I pull out Kapferer again. Page 81. I underline: “Luxury is concrete, dense semantics. It is a refusal of emptiness.” I write beside it: “I am not emptiness. I am density. I am a whole book — even if you’ve only read the table of contents.” Evening — a call. They want to publish the column in the international edition. No edits. No adaptations. Just — as is. I smile. Open a bottle of wine. Look at the city that never sleeps. And I think: if you can change the conversation — you are already luxury. Even if no one yet knows what language you’re speaking.
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Episode 8. Saint Petersburg, the Hermitage Hall
I’m standing alone in front of the portrait. And in this scene—there’s so much silence that I don’t need a narrative.

I arrived in Saint Petersburg under a snowfall that felt ancient, as if it were supposed to fall slowly so as not to disturb the frame. Everything here seemed part of a set design—even the driver who met me by the Moika looked like a character from Chekhov, with eyes reflecting the treads of war and the brake lights of an empire. I stayed in a room with a balcony over the Neva, in a hotel that smelled of parquet lacquer, chokeberry tincture, and powder someone had sprinkled into the air in 1983 and never cleared away. It was chilly, as it should be in a city where even candelabras stand their ground stubbornly—like ideas no one has managed to cancel. I pulled out my worn copy of Kapferer, from which fell an old bookmark—a scrap of paper with a phone number scribbled on the back of a boarding pass from Zurich. I think it belonged to a jeweler who once told me on a flight that there would be no more diamonds. I smirked and, as always, took a pencil out of the Chanel lipstick case—the same one that smells of vanilla and crumbs of longing. I underlined the sentence: “For a concert pianist, the money received for playing is not enough. What the pianist also wants (and even wants above all if the person is a true artist) is the public’s applause.” And I thought: what about a writer? The kind who lives in New York, in a house where the fireplace sometimes burns not letters, but ideas that didn’t survive the morning light? Sometimes it feels like I’m performing too. My stories are solo piano pieces, and each time I walk onto a stage where the audience doesn’t applaud—but scrolls. Where ovations are replaced by reactions. Where every like is like a dry cough from the back row. And yet I go on. I write like a pianist plays: even if the keys have lost their varnish and the hall is full of ghosts.
I went to the Hermitage the next morning. It was Friday, and the city was wet with melted decadence. My boots clattered on the pavement, and I suddenly remembered a man in Paris who said you could tell by the sound of a woman’s heels whether she was walking toward art—or away from it. I said nothing then, because I didn’t know the answer. Now—I do. I was walking toward it. In the Hermitage courtyard it smelled of stone dust and a hint of marmalade—perhaps an illusion, but I like when museums smell like childhood. I ascended the grand staircase slowly, as if climbing not steps, but notes. Inhale, exhale. Inhale—Rembrandt. Exhale—Velázquez. Everything was too real to breathe fast. I found myself in a portrait hall. One of the portraits—a male one, strict, measured—stopped me. I didn’t remember the artist’s name, but the man’s gaze was the same as my first editor’s: he looked at you like a text that isn’t ready yet, but might become a masterpiece. And I stood before him like a pianist before a score: slightly guilty, slightly defiant. And very alone. In that moment I understood: it doesn’t matter how much you earn from a book. It doesn’t matter if the rights were bought in Japan. It doesn’t matter how many times your text was quoted in magazines no one finishes. What matters is that someone—even just one person—stands in front of your portrait and feels that strange blend of reverence and aching closeness. What matters is that someone, having read your story, suddenly remembers the smell of their grandmother’s bedroom or the sound of that one kiss in a kitchen in April. That’s applause.
I sat on a bench, placed Kapferer beside me, and pulled out a notebook. Not for notes this time, but to give myself permission to just be a viewer. I watched women pass the paintings—in furs, on phones, with children on leashes. Some paused, froze, took pictures. But there was one—with grey hair and a navy scarf—who didn’t photograph anything. She just looked. And in her gaze I saw the silent ovation Kapferer once wrote about. Later, at a café across from the museum, I ordered coffee and gooseberry tart. At the next table sat an old man with an accent, leafing through a newspaper and muttering: “It’s not about the price… it’s about the silence after the purchase…” —and I didn’t know whether he meant money or love. I thought: maybe everything in my life is a sentence from Kapferer. I don’t sell a text—I sell the experience: the path to it, the way it’s read, the shadow it leaves behind. On the way back to the hotel, I passed a bookstall. A woman was flipping through postcards. I imagined someone someday flipping through my stories the same way—as postcards from cities they’ve never been to, but feel in their skin.
In the room I lit a candle and opened the book again. Kapferer, as always, was beside me. On the cover—a pencil mark, in the margins—a teardrop from the Rome airport. I wrote:
“Today I stood in a hall full of art and for the first time felt like part of something eternal. Not because I am talented. But because I know how to feel. And to share that feeling.”
And maybe, just maybe, that’s what applause really is. I hadn’t noticed how the snow outside had started falling again—not the kind for postcards, but the kind that drifts down in weary flakes, like memories you’re no longer sure about. I think I’d been sitting in that armchair—by the window, across from the fireplace grate—for hours. My shadow remained in the Hermitage: watching, absorbing, leaving a faint trail of perfume in the air—a mix of tobacco, cedar, and book. I don’t know exactly where I learned to leave scent where a thought once was. Maybe it’s just a style. On the nightstand lay three things: my phone, with notifications turned off; an old issue of Numéro, bookmarked with a napkin from Café de Flore; and Kapferer’s book, its spine worn and stained with cherry sauce from Madrid. I always carry it with me. I don’t know where my diary ends and The Luxury Strategy begins. Sometimes I feel like I live as a footnote in his book: “see also page 83, if you want to understand why you’re still in this industry.”
I remembered a moment from the Hermitage—when a child, maybe six years old, suddenly stopped in front of Catherine the Great’s portrait and said: “That grandma was important, right?” His mother laughed. I didn’t. I thought: what about me? Will I ever be on a portrait someone stops in front of and understands that to be important doesn’t mean to be famous? It means to be heard. Even if your voice is in a book no one finished reading. I know women who buy €10,000 handbags but are afraid to ask for a raise. And I know those who live in one-room flats facing construction sites but look at themselves in the mirror like icons. That too—is luxury. Luxury as inner verticality. As the posture you maintain even when walking in heels over February ice. I stepped out for a walk. Nevsky Avenue was full of headlights, and each car looked like a candle flame on a birthday cake that no one celebrates. In the bookstore window I saw my reflection—ankle-length coat, cashmere scarf, a gaze carrying the phrase: “don’t rush yourself.” I went inside, and the elderly bookseller asked, “Can I help you with anything? “Yes,” I said, “can you tell me how to stop doubting that I’ve earned my applause?”
He smiled the way only people can who have lived through both gourmet shops and grand operas. On the shelf stood a book titled The Art of Being No One. I thought: isn’t that, in essence, real freedom? When you could be anyone—but choose to be yourself. Even if yourself means a woman who writes pieces that are only read at night. A woman whose bag holds a plane ticket to Tbilisi, a perfume with a heliotrope note, and an old letter from her mother that says: “You’ve always known how to stay whole. When I returned to the hotel, the door to my room looked taller than it had in the morning. I felt that I had become heavier today—by a few grams. A few grams of light that stayed in me after the gaze of that woman in the gallery. A few grams of pride for not cutting out the hardest parts of the text. A few grams of guilt—for still thinking about him, the man from Montreux, who once said to me: “You want love, but you want to be paid for it.” I laughed then. But now—I understand. Maybe he was right. Maybe we all want applause, but only a few are honest enough to admit it.
Before bed, I opened Kapferer again. This time—a page where he writes about brand power. About how a brand shouldn’t respond to demand, but shape it. And I wrote in my notebook: “What if I’m a brand too? But not a product. A resonance. I don’t sell myself. I resonate. If someone hears me—they’ve bought me. The rest—just passed by.”
That was my last night in Saint Petersburg. In the morning—a flight to Zurich, then back to New York, to my townhouse. There, a room waits for me where everything is arranged like a score: fireplace, books, a hat stand, a window overlooking a park where April is already blooming. But now—it’s February. And I’m here. Alone. With the silence echoing with halls, portraits, and a single sentence: “Applause is a currency too. But not everyone knows how to cash it in.”

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Kapferer, mon amour
Luxury is a Lover
Letters to Kapferer
Elaya vs. the Strategy
The Branding Diaries

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